Social Media Community Management

Best in Class Social Community Management

Social is a two way street, and if you want your audience to engage, you have to engage with them. Listening, nurturing, chatting and entertaining are key.
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Social Community Management Success Stories

loveholidays TikTok Social Strategy
loveholidays TikTok Social Strategy
loveholidays TikTok Social Strategy
Launching loveholidays into TikTok success through a relatable, entertainment led TikTok strategy
People's Postcode Lottery 360 Social
People's Postcode Lottery 360 Social
People's Postcode Lottery 360 Social
Launching the People's Postcode Lottery new ATL Campaign
Bupa 360 Social Strategy
Bupa 360 Social Strategy
Bupa 360 Social Strategy
Positioning Bupa as the leading healthcare expert on TikTok
AliExpress Creative Social
AliExpress Creative Social
AliExpress Creative Social
A deep-dive into Gen Z fashion and film trends
See all work

Your Community at Centre Stage

A community isn’t a follower count. It’s the heartbeat of your socials.

We’re talking fast replies, real conversations, and moments that matter – turning followers into fans.

Whether it’s answering questions, handling feedback, or building daily trust, our social-native team keeps your brand visible, trusted, and – most importantly – memorable.
Have a nosey at our work

Becoming Part of Your Community

At Spin, we don’t just manage your community – we become part of it.

We complete daily monitoring on your comments, DMs, tags, social listening, and the rest of it. We find what your community is saying, where they’re saying it, and then provide what they need: answers, support, entertainment.

Living and breathing in your channels allows us to understand your audience on a meaningful level and spot opportunities as they arise. Reactive videos, audience pain points, product feedback - it all starts in the community management.

social media community management

The Community Spirit – In Action

Here’s how we keep your social presence strong:

  • Customer service setup: Streamlined processes so your audience gets what they need, fast.
  • On-brand tone of voice: Every reply sounds like you – consistent and authentic.
  • Reputation management: Always-on monitoring to keep your brand from getting blindsided.
  • Crisis control: Swift, strategic replies when things go sideways. Like 999 for socials.
  • Daily engagement: Real responses. Humour where it counts. A social feed that feels alive.
  • Proactive strategy: We don’t just react. We plan ahead to build trust, loyalty, and reach.
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What our Clients Say

BOL Foods Testimonial

They've been an enormous joy to work with - responsive, full of energy and innovative, social first, creative ideas. They're constantly on hand to assist on projects, provide their digital insight and implement their expertise.

Lydia Granger
Content Manager
 , 
BOL Foods
BOL Foods Testimonial

We’ve seen a significant improvement in our engagement rate. They’ve encouraged us to be braver and bolder with our content, which seems to be working really well.

Elaine Sosna
Head of Marketing
 , 
Lovehoney
BOL Foods Testimonial

Spin has an enthusiastic team that is passionate about delivering quality services. A fantastic partner, they provided regular updates and managed communication well.

Amy Carton
Innovation Lead
 , 
Movember
BOL Foods Testimonial

They are the most responsive agency I’ve ever worked with. The results speak for themselves really.

Rob Clarke
Marketing Manager
 , 
Magnet
BOL Foods Testimonial

Spin has made a huge difference in how we can quickly react to opportunities, they produce incredibly creative visual content to a super high standard, and they do this quickly.

Ryan Visser
Head of Social Media
 , 
Google Cloud
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